Thank you so much for everything. From the day we walked into RiverCourt until the day we left we felt like family. The atmosphere at RiverCourt cannot be easily explained. The fact that every staff member, including housekeeping, respects every resident and greets them by name makes it a stand out place. Your staff treats everyone like family and that’s something to be proud of. My dad was happy there and that matters more than you know. We visited other places before RiverCourt and not one had the same feeling and atmosphere. Thank you for being another family for my dad and for the kids and I. I can’t thank you enough for making sure dad was never just a number or another body. Thank you for allowing him dignity and for making a hard time for all of us more bearable.
– Michelle Kelley, January 2019
I would like to thank the staff at RiverCourt Residences for their kindness and commitment to meeting the daily living needs of my family members. I recommend RiverCourt Residences without reservation; in fact, I have so much confidence with the quality of the staff, the cleanliness of the facilities, the outstanding food services and exciting program offerings, that two of my family members are presently located there. I have been extremely pleased with the entire process.
My first experience was with the Marketing Team which was extremely professional. The Marketing Director focused on the needs of my family members and how RiverCourt Residences can best assist to enhance their quality of life. His perspective was from that of compassion and understanding – not about the business. This approach was refreshing relative to other facilities and programs that I reviewed.
As I then started working with the Clinical Staff, I felt there was a team working together to successfully transition my family members into RiverCourt Residences. This process was not always easy but we worked together and never gave up! Moving someone who has been at their home for forty, fifty or sixty years can be challenging but the entire RiverCourt Residences team including the Executive Director really worked in overdrive to make the transition a success. They never lost sight of human side of my story and for that, the entire team from the maintenance staff, the dining room servers, the aids and the person at the concierge desk should all be highly commended for their commitment to excellence in service.
As a Selectman and community leader, I feel fortunate that the Nashoba Region has such an excellent facility located in its backyard. The realities of an aging population present both personal challenges and civic responsibilities for our community and its inhabitants. RiverCourt Residences rises to the occasion and addresses the concerns of an aging parent or loved one with dignity, compassion and the utmost professionalism. Good for You!
Thank you for ensuring that my loved ones are safe and happy as they enter a new and exciting phase in their life.
– Joseph S. Nashoba Valley
On the morning of Valentine’s Day, my mother’s heart went into failure. That most difficult day I was aided by Rya, Lauren, Scott, Tom, Robyn, Scott and likely many others through the flood of grief I am unable to remember. While it was no surprise to me, as the years my mother was with you at RiverCourt, I surely came to know she was in good hands. It was a tremendous comfort. That day and in the days since.
I can not adequately express the depth of my gratitude to you. Be very proud of the work you do. People put their most cherished loved ones in your hands, it’s a sacred trust. One that you honor and uphold. Thank you.
– Flo Smith, March 10 2018
When my Dad died, my sister and I and a team of hired caregivers worked very hard to keep my Mom, who has dementia, in her home. We succeeded for several months. As her illness progressed, however, we had to strain to keep up and began to feel overwhelmed and drained. There were so many responsibilities, from supplying Mom’s basic needs of meals and a clean home to obtaining, organizing, and administering her meds.
We kept her bathed, her clothes clean, managed incontinence issues, tried to keep her protected from those who might take advantage of her gullibility, etc.. It all became too much for us and we also became worried about Mom’s well-being and safety. It was at that point that you introduced me to the Reflections Unit at RiverCourt Residences.
Thank you so much for helping me to admit my mom into that unit. I honestly cannot think of a better place for her. Now she has an energetic, competent staff to take care of her 24 hours a day, seven days a week – a staff that delivers care directly from the heart. Additionally, Laurie, the units full-time activities coordinator, is upbeat and creative. She keeps mom exercising every day, involved in activities from art to games to manicures, entertained with regular van trips, and more.
My Mom has always loved to sing, and I particularly like it that the residents sing daily and that a singing group was formed in response to her (and other residents’) interest. Their December ‘RiverCourt Singers Recital’ was impressive and delightful. Also, I like it that my Mom is in a coed community, so that she interacts with male as well as female peers. She has much more of a social life than she had living alone at her home.
My Mom’s care has involved many kinds of attentive details, specially geared to her, such as limiting her coffee intake and serving her a special tea. Several professional people have asked me for RiverCourt’s name and address, upon hearing about this willingness of the staff to go the extra mile for my mom.
In fact, I have encountered several RiverCourt commendations that I’d like to bring to your attention. Here are three, starting with a medical need of my moms. She has very sensitive skin and it must regularly receive special attention, including the application of a powder and ointment. At her last physical, her long-term, primary-care physician (Dr. Mark Rollo, Fallon Clinic, Fitchburg, MA) noted that her skin was in perfect condition, and I quote him, ‘This indicates excellent care.’
A different kind of acknowledgement was provided when we sold my Mom’s house. At that time, as is the usual routine, the court appointed an attorney to make sure that my Mom’s interests were being protected. In his report, that Attorney, Jeffrey Weber of Holden, MA, stated about RiverCourt, ‘The facility where in she resides is one of the finer viewed by this investigator. It is exceptionally clean and well-maintained and friendly. The staff expressed to the investigator how much they enjoyed working there, and how much they enjoyed their residents.’
And finally, my Mom’s own personal attorney, Thomas Gustafson of Lunenburg, MA, after hearing about my mom’s quality care during the past three years, stated that he himself plans to reside at RiverCourt Residences when the time comes.
Thank you from the bottom of my heart for helping me to arrange my moms residence at RiverCourt. RiverCourt provides an incomparable, high-quality, personable environment, enabling me to relax and trust that she is happy and well cared for.
– Susan L., Ph.D. Psychologist (retired), Lunenberg, MA
My family and I would like to thank you and the staff at RiverCourt for your help, understanding, sense of humor, and overall excellent Care. We thank you all!!
– Alan V. Townsend, MA
My mom, at the age of 84, a retired doctor, was living in a huge, corporate assisted living place in Connecticut and my husband and I were the closest family members to visit, which was a 5 hour round trip drive. We could only see her for a couple of hours before we had to return home.
My sister, while visiting me, and I decided to check out RiverCourt Residences, to see if this would be a good place to bring our mom to live. We were only going to drive by but then I thought to go in to pick up some information to give to my mom. The second I walked in the front door, I was overwhelmed by how welcoming the place felt. I breathed a huge sigh and felt that I had just walked into a lovely, private home. I felt like I had just come home. The receptionist was very friendly and asked if we would like a tour of the place. We were not planning on that, but we were excited to see the place. All around, the residence felt like home. The staff and the residents were so warm and friendly. I remember a resident named “Jenny” offered to show us her apartment! I thought this was definitely a place for my mom, and only a 15-minute drive from my home.
RiverCourt Residences is so much more than just a residence for the elderly; it is a warm and friendly home.
I returned to RiverCourt, took pictures and video and collected the marketing booklets and made up my own presentation binder to show my mom. At 84, she said “It all looks very nice but perhaps I will consider it when I am older”! Two years later, at 86, she made the move. That was in the spring of 2010. She started off in the assisted living part of RiverCourt and enjoyed going out for walks and sitting on the beautiful patio by the waterfall. As the years passed, and her memory declining, she needed more care, so we transitioned her to the Reflections Memory Unit. Since moving there, she has participated in more activities than ever before. She started bowling for the first time in her 93 years and many weeks has had the best score. Who knew?! She also participates in “Zumba”, goes on the weekly van ride, visits local farms to see the animals, goes on ice cream trips…just so much to do! The beautiful garden of Reflections is a safe, secure, peaceful oasis where the residents can enjoy using their senses outdoors by bird watching, smelling the beautiful flowers, feel the warm sunshine and hear the nearby flowing river. The staff throughout RiverCourt is warm, friendly, full of respect and compassion. They love their residents!
What I think I like most about RiverCourt, and Reflections especially, is that the staff treat each resident as if this place is the residents’ own home. The staff also strives to have each resident participate in activities to the fullest of their capability. It is never dull at RiverCourt. I am truly glad my sister and I decided to swing by RiverCourt Residences to check it out that evening six and a half years ago.! It has been the best place my mom could ever be!
– Cotty Reid
On behalf of our family I wanted to express our sincere gratitude and appreciation for all the care and guidance your team gave to our Dad over the past three years. I think the one thing that Dad felt most strongly about was his new family he developed there at RiverCourt.
His new family was your team of dedicated professionals. Like a lot of folks there, as time progressed, Dad’s needs became greater and required considerably more assistance, your team did a tremendous job stepping up with whatever it took to help Dad out. Our family felt tremendously comfortable knowing that your entire team treated our Dad as if he was theirs. Dad had a saying he used when he thought something was pretty special and that was ‘Top Shelf’.
Well… Top Shelf RiverCourt a many many thanks for all your efforts with my Dad.
– Clayton M. Groton, MA